Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about responsible gambling? This page explains the best way to reach us and what happens once you do.
Why Readers Get in Touch
We hear from a wide mix of people, from someone comparing welcome bonuses before signing up at a new site, to a reader who wants clarity on how a state's licensing rules affect where they can legally play. Some of the most common reasons people write to us include:
- Questions about a specific offer — if a bonus percentage, wagering condition, or eligibility rule on one of our listed casinos looks unclear, ask us to walk through it.
- Corrections — casino terms, licensing details, and banking options change. If something we've published looks outdated, tell us and we'll take a fresh look.
- Content suggestions — if there's a topic around online casinos, payment methods, or state-by-state legality you'd like us to cover in more depth, we're open to hearing it.
- Partnership or editorial enquiries — if you represent a licensed operator or a relevant organisation, outline what you have in mind and we'll get back to you.
- Responsible gambling concerns — if you or someone you know is struggling to keep gambling under control, say so in your message. We'll point you toward independent support resources rather than trying to handle it ourselves.
How to Reach Us
Email is the most reliable way to contact our team. Write to us at [email protected] and let us know upfront what your message is about, whether that's a correction, a question about a specific offer, or something else. That helps us route it to the right person and reply faster.
We aim to respond within a couple of working days. During busier periods it may take a little longer, but every message is read by a real person on our editorial team, not an automated system.
Before You Ask About a Specific Casino
A few things are worth checking yourself first, since they answer most of the questions we receive:
- Bonus terms — wagering requirements, maximum cashout limits, and expiry dates are usually listed on the operator's own promotions page. We summarise headline offers, but the operator's terms always govern what actually applies.
- Eligibility — real money online casino play in the US generally requires being at least 21 and physically located in a state where online casino gaming is legal and licensed. Rules differ by state, so confirm your own state's position before signing up anywhere.
- Licensing — only play at casinos holding a valid licence from a recognized US state gaming authority. This oversight is what gives you recourse if a dispute arises.
If you've checked and still have a question, that's exactly what our inbox is for.
Responsible Gambling: We're Here to Point You in the Right Direction
We don't provide counselling or treatment ourselves, but if gambling has stopped being enjoyable or is affecting your finances or wellbeing, mention this when you write to us and we'll direct you toward independent, national responsible gambling organisations and your state's self-exclusion programme. Most licensed US operators also offer their own deposit limits, time-out tools, and self-exclusion options directly in your account settings, which are worth setting before you play rather than after a problem develops.
Readers looking for coverage of options outside the standard US-licensed market, for example those researching non-GamStop casinos available in the UK, will find that on a different page of this site, since eligibility and regulation there work differently to the US market.
What Happens After You Send a Message
Every enquiry is reviewed individually. If you've flagged a factual error, we verify it against the operator's current published terms before making any change. If you've asked a general question, we'll answer directly rather than sending a generic reply. We don't use your message for marketing purposes, and we won't add you to any mailing list simply because you contacted us.
A Note on What This Site Does and Doesn't Do
Real Money Casinos is an independent comparison resource. We research publicly available terms from licensed US operators and rank them on factors like bonus structure, banking options, and overall usability, but we do not process deposits, withdrawals, or account verification ourselves — those all happen directly with the casino you choose. If you have an account issue, a delayed withdrawal, or a verification query, that needs to go to the casino's own support team, since we don't have access to individual player accounts.
Some of the offers listed on this site are commercial partnerships, meaning we may earn a commission if you sign up through a link here. This never decides how a casino is ranked; our editorial ratings are based on the same criteria for every operator we cover.
Thank you for reading, and for taking the time to reach out. Whether it's a quick question or detailed feedback, we read every message and aim to give you a straight answer.